We value your trust and strive to provide exceptional products and services. Please review our fulfillment policies below to ensure a seamless experience when shopping for paintings, posters, or classes on the site.

Currency

Refund Policy

We offer refunds under the following conditions:

1. Original Paintings and Posters

• Refunds are available for damaged or defective items. Please notify us within 7 days of receiving your order by contacting william@danmarshallart.com.
• Refunds will only be processed after the return of the original item in its original packaging. See our return policy below for details.

2. Live Online Classes

• Refunds for Live online classes are available if cancellation occurs at least 48 hours before the scheduled class.
• Refund requests for missed classes will not be honored. Live classes are recorded and included in the purchase price unless otherwise stated.

3. Recorded Classes

Note: Refunds will be processed within 7-10 business days to the original payment method.

Shipping and Delivery Policy

1. Shipping Methods and Rates

• We offer standard and expedited shipping options at checkout.

Rates are calculated based on destination and product weight. Final shipping costs will be displayed at checkout.

2. Shipping Times

• Standard Shipping: 5-7 business days within the continental U.S.
• Expedited Shipping: 2-3 business days within the continental U.S.
• International shipping times vary by destination but typically range from 7-14 business days.
  

  3. Eligible Destinations:

• We ship worldwide unless otherwise specified in the product description. Certain restrictions may apply for oversized or fragile items.

4. Order Tracking:

• Once your order ships, you will receive a confirmation email with tracking information.

Note: Delays caused by customs, weather, or other unforeseen circumstances are beyond our control. Please contact william@danmarshallart.com for assistance with delayed shipments.

Return Policy and Process

1. Conditions for Returns:

• Returns are accepted for items that are damaged, defective, or incorrectly shipped.
• Requests for returns must be made within 14 days of receipt.

Returned items must be in their original condition and packaging.

2. Return Process

• Contact [support email or phone number] to initiate a return. Provide your order number, photos of the item, and a description of the issue.
• Upon approval, you will receive instructions for returning the item, including a return shipping label (if applicable).
• Once the return is received and inspected, we will process a refund or exchange within 7-10 business days.

Note: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.

Cancellation Policy

1. Original Paintings and Posters

• Orders may be canceled within 24 hours of purchase. Please contact William@danmarshallart.com  immediately to request a cancellation.
• Cancellations requested after 24 hours may not be possible if the item has already shipped.

2. Classes

• Live Online Class reservations can be canceled up to 48 hours before the scheduled start time for a full refund.
• Cancellations made within 48 hours of the class start time are non-refundable but may be rescheduled at our discretion.
• No refunds will be issued for the purchase of recorded content or Ebooks

3. Subscription Services

• No Refunds will be issued once enrolled in the Watercolor Atelier Program
• Subscriptions can be canceled at any time, but cancellation must occur at least 7 days before the next billing cycle to avoid charges for the upcoming period.

If you have any questions or concerns about our fulfillment policies, please don’t hesitate to contact us at william@danmarshallart.com.